Shipping policy

Shipping Policy for Handmade Goods via Australia Post

Thank you for your order! We are excited to send our handmade goods to you with care and attention. Please review our shipping policy below to ensure a smooth experience.

Processing Time

  • All orders are processed and shipped within 2-5 business days from the time of purchase.
  • Please allow additional time for processing during peak periods, such as holidays or sales events.
  • You will receive an email notification once your order has been dispatched, including tracking information (if applicable).

Shipping Method

  • We ship via Australia Post for both domestic and international orders.
  • We offer Standard and Express shipping options at checkout. Please select your preferred shipping method based on your delivery needs.

Domestic Shipping (within Australia)

  • Standard Shipping: Delivery times vary by location but are generally between 3-7 business days.
  • Express Shipping: If you need your items sooner, express options typically deliver within 1-3 business days, depending on your location.

International Shipping

  • We are happy to ship internationally! Shipping times for international orders vary by destination. Please expect 7-21 business days for delivery, depending on the country.
  • International shipping rates are calculated at checkout based on the destination and weight of the package.

Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
  • For orders over a certain value (e.g., $100), we offer free domestic shipping. International free shipping thresholds may vary.

Packaging

  • All our handmade products are carefully packed to ensure they arrive in perfect condition. We use eco-friendly and sustainable packaging materials whenever possible.
  • If you would like to gift-wrap your order, please select the gift wrapping option at checkout.

Tracking

  • Once your order is dispatched, you will receive a tracking number (for both domestic and international orders).
  • Please allow 24-48 hours for tracking information to update once the package has been lodged with Australia Post.
  • You can track your order on the Australia Post website using the provided tracking number.

Delivery Issues

  • We are not responsible for any delays caused by Australia Post or issues beyond our control, such as customs delays for international orders.
  • If your order is lost or damaged in transit, please contact us immediately. We will work with Australia Post to resolve the issue. Please retain all packaging and documentation for claims.

Address Information

  • Please ensure that your shipping address is correct at the time of checkout. We cannot be held responsible for any orders sent to an incorrect address provided by the customer.
  • If you notice an error in your address, please contact us as soon as possible, and we will do our best to update it before dispatch.

Contact Us

  • If you have any questions regarding shipping or your order, feel free to contact us at lovepatchworkshop@gmail.com. We're here to help!

Thank you for supporting handmade goods. We appreciate your business and look forward to delivering your unique items!